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Refund Policy
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Regarding our web app, monthly subscription charges are non-refundable except in the rarest of circumstances.
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After your recording date (in-person) or submission date (in-app), we may take up to two weeks (14 days) to edit your footage and produce your Volume.
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We will then deliver to you a watermarked proof for your review. You have up to two weeks (14 days) to either accept or reject your Volume via email.
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You may send your notice of acceptance or rejection to refunds@lunaportra.com or simply respond to the email in which you originally received your Volume.
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If you do not accept or reject your Volume within 14 days of the delivery of your Volume, you forfeit your right to a refund. If, however, you reject your Volume within 14 days of the delivery of your Volume, we will fully refund any monies paid and/or nullify your obligation to pay your invoice.
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Additionally, if you reject your Volume, we will no longer store your Volume in our database, and we will not manufacture or deliver to you a Moonstone for your headstone. We will also destroy the footage of your interview (in-person) or the footage of your recordings (in-app).
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