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Our Philosophy
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A central philosophy resides outside our Values, and it relates to our approach to creating Volumes. The process of making another person feel comfortable is simultaneously an art and a science. We want our Volumes to be wholly representative of the person around which they revolve. We strive to make each person we record feel so comfortable that they:
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Share abundantly the details of the lives about which they are speaking,
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Feel effortlessly vulnerable, and
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Truly represent their (or their loved one’s) essence.
Our philosophy is to let people express themselves from stardust to starshine. We want our customers to begin with the essentials and expound. Carl Sagan famously said, “The cosmos is within us. We are made of star stuff.” This is what we mean by "stardust"—our components, our elements, our foundations.
To quote another brilliant mind, Walt Whitman wrote in his poem, Song of Myself, “I am large. I contain multitudes.” Indeed, we all contain multitudes, and our overarching goal is to unearth those multitudes, revealing the person beneath what the world sees. We do this, in part, by employing our Values, each of which lends itself to helping customers feel comfortable and emboldened around our team members.
But there is a bit more to it....
We also use hierarchical tags on each of our interview questions. These tags enable us to categorize our interview questions in a system we call our Phase Hierarchy.
Prospective customers customize their interviews prior to their desired recording date, and our system arranges the flow of their interview questions based on each question’s hierarchical tags.
By leveraging technology, expressing a genuine interest, and maintaining a deep curiosity, we appeal to each customer’s thoughts and emotions in tandem, and we evoke from our customers a magnificent and thorough representation of themselves or their loved one. This philosophy results in phenomenal Volumes, wherein each person paints a vivid portrait—one that covers every facet of the subject, from stardust to starshine.
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