Privacy Policy | Luna Portra

Luna Portra Privacy Policy

Luna Portra is a provider of quality videography services with a focus on end-of-life planning, client memorializing, commemoration, and legacy building. This Privacy Notice (“Notice”) describes the types of personal information we may collect about you, how we collect, use, process, and disclose your personal information, and the choices you can make about how we collect, use, process, and disclose your personal information. This Notice applies to personal information collected through our website, mobile applications, the products and services we offer, from third parties, and anywhere else this Notice is posted.

Personal Information We Collect and How We Use It

We collect various types of personal information when you use our site and choose to engage with us, register with us via our websites, purchase any products or services from us, contact one of our customer service representatives, engage with us at an event, or complete a survey, sweepstakes, or contest that we sponsor. This information may be collected directly from you or indirectly through your device or browser when you visit our site.

We use your information to fulfill product and service orders, customize and improve the advertising and content we offer, offer suggestions for products and services based on your content or use of our website, deliver marketing communications and promotional materials that you may be interested in, contact you and provide customer service or technical support, protect the security or integrity of our databases or websites, detect and prevent fraud or illegal activity, take precautions against liability, detect and remediate misuse of our sites, develop and improve our products and services, and for internal operational purposes.

The following list describes what categories of personal information we may collect, the business purposes for which we generally use such information, and which types of trusted third-party service providers we may share that information with.

Personal Identifiers

Items such as your name, job title, company, professional information, postal address, email address, phone number, facsimile number, tax identification number, professional licensing information, social media handle, discussion board statements, voice and image (for example, video, CCTV), website login credentials, age, and/or gender.

We may use this to/for:

Inform you regarding our company, products, and services
Market and sell our products and services to you
Process your payments
Facilitate delivery of our products and services to you
Maintain and service your account
Provide customer service and technical support
Contact you with updates to this Notice
Produce and share informational content (e.g., seminars, webinars)
Detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity
Legal and regulatory compliance

We may share this with:

Our affiliates and group companies
Customer relationship, customer service, and technical support providers
Marketing services providers
Survey and webinar hosting providers
Payment processors
Back-office service providers
Professional advisors
Fraud prevention and site security providers
Government, law enforcement, and/or regulatory authorities
Accrediting bodies

Payment Information

Items such as your order details, credit card information, checks, and/or billing and shipping addresses.

We may use this to/for:

Process your payments
Facilitate delivery of products and services to you
Detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity

We may share this with:

Payment processors
Back-office service providers
Fraud prevention and site security providers
Government, law enforcement, and/or regulatory authorities

Internet or Electronic Network Activity Information and Geolocation Information

Items such as your marketing consents, IP address, location, cookies, website browsing and interaction activity, and/or other device or browser identifiers.

We may use this to/for:

Enhance your user experience
Authentication as a security control
Analytics to improve our products and services and our website experience
Personalize our website experience to your preferences
Market and sell our products and services to you
Detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity

We may share this with:

Marketing services providers
Back-office service providers
Website performance and analytics providers
Fraud prevention and site security
Government, law enforcement, and/or regulatory authorities

Inferences About Customer Preferences and Characteristics

Items such as a profile reflecting your preferences, characteristics, and/or predispositions.

We may use this to/for:

Enhance your user experience
Analytics to improve our products and services and our website experience
Personalize our website experience to your preferences
Market and sell our services to you

We may share this with:

Marketing services providers
Website performance and analytics providers
Government, law enforcement, and/or regulatory authorities

In addition to any personal information that you might provide when you do things like buy our products and services or create an account with us, we may also have access to other information about you from relevant publicly available sources, if you interact with our brand via social media or in certain other situations.

Social Media

If you interact with content on our social media profiles (for example, if you “like” or share a post from one of our accounts, such as LinkedIn, Facebook, YouTube, Vimeo, or others), those social media sites may share information about you with us, including your public profile, e-mail address, and friend list. If you choose to “like” or share content, information about you may be publicly displayed on the social network, depending on your privacy settings. You should review the privacy notice of that social media site and check your privacy settings through that site. If you post information on a social media or another third-party service that references our brand or our products and services, we may publish your post on our social media accounts or websites.

Employment

In addition to information collected from our customers and prospective customers, we and our service providers also collect certain information from candidates who apply for a job with us to contact you about your application and evaluate your qualifications for the position, including your name, phone number, e-mail address, postal address, education information, and employment information.

How We Share Your Personal Information

We may share personal information in the following situations:

Service Providers

We use service providers to act on our behalf. For example, we may use service providers to help us fulfill your product and service orders, process your payments, provide customer service, enhance and personalize your experience with us, deliver our advertisements, perform sales and marketing outreach, conduct market research, or provide back-office services. Our service providers may receive your name and contact information, payment information, information about purchases you have made, cookies and other device identifiers, IP address, and website browsing activity. These service providers are only allowed to use your information in connection with the specific service they provide on our behalf.

Professional Advisors

We may share your personal information to professional advisors. For example, we may share (or be required to share) your personal information with lawyers, bankers, strategic consultants, auditors, and insurers, where necessary in the course of the professional services they provide to us.

For Compliance, Fraud Prevention, and Safety

We may share your personal information for compliance, fraud prevention, and safety purposes. For example, we may share your personal information to protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims); to enforce the terms and conditions that govern our website and sale of products and services; and to protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.

Business Transfers

We may sell, transfer, or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Notice. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Affiliates

We may share your information among our corporate affiliates for purposes described in this Notice.

Regulatory, Law Enforcement, and Other Situations

We may be required to share certain information to respond to a subpoena or similar judicial process. For example, we may be required to comply with applicable laws, as may be permitted or required by regulatory requirements, to protect the security or integrity of our databases or website, to take precautions against liability, in the event of a corporate reorganization or, to the extent required by law, to provide information to law enforcement agencies.

Cookies and Similar Technologies

We may use cookies, pixel tags, local storage, and other technologies to automatically collect information. These tracking technologies are small data files downloaded to or stored on your computer, tablet, mobile phone, or other internet-enabled device that enable us to record certain pieces of information whenever you visit or interact with our email messages, website, applications, tools, and other online services. These technologies allow us to understand who has interacted with us, help us to operate our products and services more efficiently, personalize your experience on our website, improve our content and offerings, enable analytics, and show you advertisements in which you may be interested.

Cookies are small text files that are downloaded onto your computer or other device when you access a website. Cookies allow the website to recognize your device and store information about your preferences or past actions.

Pixel Tags or Web Beacons

A pixel tag (also known as a web beacon) is a piece of code embedded on the website that collects information about your engagement on a web page. The use of a pixel allows us to record, for example, that you have visited a particular web page.

Behavioral-Based Advertising

A third party may use technology, such as a cookie on your browser or a web beacon, to identify you so that they can provide advertising about products and services tailored to your interests.

Analytics

We use Google Analytics and Google Analytics Demographics and Interest Reporting to collect information regarding visitor behavior and visitor demographics for some of our products and services and to develop content. This analytics data is not tied to any personal information. You can opt-out of Google’s collection and processing of data generated by your use of our products and services by visiting Google Tools.

Some web browsers and devices permit you to broadcast a preference that you not be “tracked” online. At this time, we do not modify your experiences based upon whether such a signal is broadcast.

Children

Our products and services are intended for an adult audience and are not targeted directly at children. We do not knowingly collect any personal information from children under the age of 16. If we become aware that we have unknowingly collected personal information from a child under the age of 16, and do not have parent or guardian consent on file, we will remove such personal information from our records as soon as practicably possible. If you believe we are incorrectly processing the personal information of a child under the age of 16, we recommend you contact us as at inquiries@lunaportra.com.

Security

We use reasonable security measures, including administrative, technical, and physical safeguards designed to protect against loss, accidental, unlawful, or unauthorized access, use, loss, access, disclosure, alteration, or destruction of your personal information. While we do our best to protect your personal information, please be aware that no security measures are perfect or impenetrable. If you know or have reason to believe that your personal information has been lost, stolen, misappropriated, or otherwise compromised, we recommend you contact us as at inquiries@lunaportra.com.

Retention

We keep personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements and our legitimate interests in maintaining such personal information in our records. We will consider the amount, nature, and sensitivity of the personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and applicable legal requirements.

Third Party Websites

Any links to third-party websites on our site are provided solely as a convenience to you. We do not endorse or make any representations about these websites or any products, materials, or services. Any personal information you provide on these third-party websites is subject to the privacy practices and policies of those sites and their ownership. We recommend that you review each website’s privacy practices and make your own conclusions regarding the adequacy of these practices. We do not accept responsibility or liability for the privacy practices or content of any websites or services that are not operated by or for us.

International Transfers

We may transfer the personal information we collect about you to countries other than the country in which the personal information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the personal information. When we transfer your personal information to other countries, we will protect that personal information as described in this Notice and in accordance with applicable law. By providing us with your personal information, you acknowledge such transfers.

Changes to this Privacy Notice

This Privacy Notice may be updated periodically, and without prior notice to you, to reflect changes in our privacy practices. For any material changes to this Notice, we will endeavor to let you know by means of a prominent notice on our websites and/or directly via email or other communication. We indicate at the bottom of this Notice when it was most recently updated. We encourage you to periodically review this page for the latest information on our privacy practices. Provided you continue to use this website and our products and services, you agree to this Notice and any updates we make to it.

How to Contact Us

For further information regarding this Privacy Notice or related policies and procedures, please contact us using the email found at the bottom of this page.

Sensitive Personal Information

If you provide us with any sensitive personal information when you use our products or services or otherwise engage with us, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Notice. If you do not consent to our processing and use of such sensitive personal information, you must not submit such sensitive personal information to us.

Your Rights

You have the following rights concerning your personal data that we hold and process that you can exercise at any time. You have the right to:

Request access to your personal information;
Edit, correct, and update your personal information;
Request erasure of your personal information;
Restrict processing of your personal information;
Object to the processing of your personal information; and
Data portability.

You may submit a request by contacting us at the email listed at the bottom of this Notice. Information necessary for the purposes of maintaining business records regarding a deleted or cancelled account, including records of credit transactions and account ownership, will be retained in accordance with applicable law. We may decline to process requests that are frivolous/vexatious, would jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes.

If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction.

inquiries@lunaportra.com

June 2025.